Our Quality Commitment
We take pride in the quality of our products and your satisfaction. Every supplement is formulated with the highest standards to ensure you receive the support you deserve.
Refund Eligibility
To be eligible for a refund, requests must be made within 30 days of your purchase. The product should be in its original packaging, and proof of purchase is required for all claims.
Products Covered
Our refund policy covers all Celvena supplements, including our probiotic and mood support capsules. Please ensure you are returning the correct product for processing.
Refund Process
To initiate a refund, please follow these steps:
- Contact our support team with your order number.
- Provide a brief reason for the return.
- Ship the product back to our facility.
- Receive your refund once the product is inspected.
Refund Processing Time
Once your request is approved and the returned product is received, refunds are typically processed within 5–7 business days depending on your payment provider.
Non-Refundable Situations
- Products heavily used
- Items purchased from third-party retailers
- Requests made after 30 days
- Missing order details
